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AI & Digital Essentials: For Tourism & Hospitality
Build confidence in using digital and AI tools for guest service and everyday tourism operations while protecting guest privacy and keeping service commitments accurate.
Build confidence in using digital and AI tools for guest service and everyday tourism operations while protecting guest privacy and keeping service commitments accurate.
Use AI to improve guest service — keep commitments accurate
AI can help teams respond to guests, prepare service information and support routine operations, but hospitality depends on accurate details, the right tone, cultural sensitivity and reliable commitments.
This programme helps teams use AI productively while checking facts, translations and privacy requirements before anything reaches a guest.
This introductory programme is for resort, hotel and guesthouse teams, reservations and guest relations staff, and tourism operators.
Your three-day learning journey
Six modules across three days. Each module states what you will be able to do by the end of it.
Foundations
- Our Digital & AI World Understand how digital technologies and AI shape everyday life and work, including what they can and cannot do.
- Safe Start Recognise common digital and AI risks, protect sensitive information and choose appropriate tools and materials for a task.
- Digital Identity & Online Services Manage digital identity, account access and privacy settings and use online services with appropriate security checks.
Working With AI
- Working With AI Through the 4Ds Learn how to decide when AI should help, give clear instructions, evaluate and improve outputs and remain accountable for the result.
Uses the 4D AI Fluency Framework (Delegation, Description, Discernment, Diligence) adopted from Anthropic Academy. - Digital & AI in Tourism & Hospitality Identify suitable uses for guest enquiries, service information, review responses and routine operations while recognising privacy, translation, verification and approval requirements.
Apply & Demonstrate
- Tourism & Hospitality Practical Challenge Use a fictional guest enquiry and supplied property information to prepare a guest response and internal action note, verify service details and commitments, improve the tone and explain what needs human approval.
Practical, guided and applied
Guided Learning
Short explanations and demonstrations introduce key ideas.
Hands-On Practice
Participants work directly with digital and AI tools.
Workplace Scenarios
Activities reflect realistic organisational tasks and decisions.
Reflection & Feedback
Learners discuss what worked, what needs verification and how tools should be used responsibly.
What participants say
The course didn’t just teach me a tool. It taught me how to think, adapt and work with AI as technology continues to evolve.
Participant, September 2026
I learned how to use AI more efficiently in both my professional and personal life.
Participant, September 2026
Working with AI doesn’t mean leaving everything to AI. Human judgement remains an important part of the process.
Participant, September 2026
Ratings on a 1–5 scale from end-of-course feedback. Quotes lightly edited for clarity.
How learning is assessed
Learning is assessed throughout the programme through short knowledge checks and practical activities. The programme concludes with an individual final assessment covering the core digital and AI concepts taught during the course.
- 25
- Questions
- 60
- Minutes
- 70
- Pass mark
Certificate of Successful Completion
Participants who successfully complete the programme receive a Future Institute Certificate of Successful Completion under Digital for All.
To qualify, participants must:
- Attend the programme
- Complete the required learning and practical activities
- Pass the final assessment
- Demonstrate safe and responsible use of digital and AI tools
Frequently asked questions
Is there a course fee?
No. The course is free of charge, with all costs covered under the Digital for All campaign.
Do I need prior AI or technical experience?
No. The course is designed for beginners and does not require prior AI, programming or technical experience.
Will the course teach specific AI platforms?
No. The course is technology-neutral. It focuses on the mindset, skills and practical methods needed to learn and adapt to different AI and digital tools.
How many participants are in each batch?
Each course is delivered in batches of 25 participants.
What language is the course delivered in?
The course is delivered in Dhivehi. Basic English language skills are recommended, as some AI tools and learning materials may use English.
Will I receive a certificate?
Yes. Participants who successfully complete the course requirements will receive a Certificate of Successful Completion.
Build AI & digital capability across your tourism team
Equip tourism and hospitality teams to use AI more effectively while protecting guest privacy, service quality and the accuracy of commitments.