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AI & Digital Essentials: For SMEs
Build practical confidence in using digital and AI tools for customer communication, marketing and administration while protecting business information and checking results.
Using digital and AI tools to support business operations, communication, marketing and productivity.
Use AI to save time and improve your business
Digital and AI tools can help small businesses communicate with customers, create marketing content and handle routine administration.
This programme helps participants identify manageable opportunities, use AI effectively, check claims and outputs, protect business information and decide whether a tool delivers worthwhile value.
This introductory programme is designed for small and medium enterprise owners, managers and team members.
Your three-day learning journey
Six modules across three days. Each module states what you will be able to do by the end of it.
Foundations
- Our Digital & AI World Understand how digital technologies and AI shape everyday life and work, including what they can and cannot do.
- Safe Start Recognise common digital and AI risks, protect sensitive information and choose appropriate tools and materials for a task.
- Digital Identity & Online Services Manage digital identity, account access and privacy settings and use online services with appropriate security checks.
Working With AI
- Working With AI Through the 4Ds Learn how to decide when AI should help, give clear instructions, evaluate and improve outputs and remain accountable for the result.
Uses the 4D AI Fluency Framework (Delegation, Description, Discernment, Diligence) adopted from Anthropic Academy. - Digital & AI for SMEs Identify suitable digital and AI opportunities in customer service, marketing and administration, considering usefulness, cost, accuracy and information risks.
Apply & Demonstrate
- SME Practical Challenge Apply the 4Ds to a realistic small-business task, create and improve a customer message, marketing resource or administrative output, check its claims and explain how you would judge its usefulness.
Practical, guided and applied
Guided Learning
Short explanations and demonstrations introduce key ideas.
Hands-On Practice
Participants work directly with digital and AI tools.
Workplace Scenarios
Activities reflect realistic organisational tasks and decisions.
Reflection & Feedback
Learners discuss what worked, what needs verification and how tools should be used responsibly.
What participants say
The course didn’t just teach me a tool. It taught me how to think, adapt and work with AI as technology continues to evolve.
Participant, September 2026
I learned how to use AI more efficiently in both my professional and personal life.
Participant, September 2026
Working with AI doesn’t mean leaving everything to AI. Human judgement remains an important part of the process.
Participant, September 2026
Ratings on a 1–5 scale from end-of-course feedback. Quotes lightly edited for clarity.
How learning is assessed
Learning is assessed throughout the programme through short knowledge checks and practical activities. The programme concludes with an individual final assessment covering the core digital and AI concepts taught during the course.
- 25
- Questions
- 60
- Minutes
- 70
- Pass mark
Certificate of Successful Completion
Participants who successfully complete the programme receive a Future Institute Certificate of Successful Completion under Digital for All.
To qualify, participants must:
- Attend the programme
- Complete the required learning and practical activities
- Pass the final assessment
- Demonstrate safe and responsible use of digital and AI tools
Frequently asked questions
Is there a course fee?
No. The course is free of charge, with all costs covered under the Digital for All campaign.
Do I need prior AI or technical experience?
No. The course is designed for beginners and does not require prior AI, programming or technical experience.
Will the course teach specific AI platforms?
No. The course is technology-neutral. It focuses on the mindset, skills and practical methods needed to learn and adapt to different AI and digital tools.
How many participants are in each batch?
Each course is delivered in batches of 25 participants.
What language is the course delivered in?
The course is delivered in Dhivehi. Basic English language skills are recommended, as some AI tools and learning materials may use English.
Will I receive a certificate?
Yes. Participants who successfully complete the course requirements will receive a Certificate of Successful Completion.
Build digital & AI capability in your business
Help your team use digital and AI tools to improve everyday business tasks while protecting customers, information and business credibility.